Sunday, 5 November 2017

Features to Look for in a Data Recovery Service

It is important to know what to look for in a data recovery service. Your data is valuable and you need to know how to choose the best service to handle the recovery process. Additionally, the more sensitive your data is and the more critical information that it holds, the more careful you need to be when picking the data service that will handle your situation. Here is what you should look for when deciding.

• Customer Service

The data service should place great value on quality customer service. The client must be kept in the loop at every step of the recovery process. Customer service begins with the first contact, either by phone or in person. The client should be given an idea of what the server, desktop or laptop hard drive data recovery could cost. Should the client decide to initiate the repair, a good data recovery service will follow with a free quote of the actual cost. This is done after the drive has been thoroughly analyzed to determine the source or cause of data loss. The customer still has the option to call off the repair.

• Quality Equipment and Repair Personnel

When researching a company, make sure that their equipment is of top quality and well maintained. The proper equipment for effective harddrive recovery is expensive and must be maintained properly in order to ensure consistent, safe results. In a quality recovery lab, the procedures are performed in a Class 100/ISO 5 cleanroom. A highly efficient filtering system maintains a contaminant-free atmosphere in the working area. Minute particles of dust and other contaminants damage the delicate surfaces of the recording media and other internal components. Therefore, these contaminants must be eliminated from the atmosphere. A routine maintenance schedule ensures that a quality environment is always in effect.

Recovery technicians are not just computer geeks. These technicians should have data recovery information along with extensive training in the proper means and methods of data recovery. Proper data recovery is an exacting process and is not a job for inadequately trained personnel. Improper techniques and procedures damage the hard drive further and decrease the chances of a successful recovery. Internet and network access must be avoided to eliminate virus, malware and hacker attacks.

• Secure Facilities

The recovery process could take several days to accomplish. Because the data stored on the damaged drive could be sensitive and contain vital information, secure storage of the drives is essential. Drives and other equipment should be secured in a protected vault, preferably as strong as or stronger than a bank vault. Access to the vault must be monitored and controlled, even during working hours. Proper vault construction thwarts any wireless attempts at data theft.

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